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Source: Faculty of Architecture, Design and Planning, University of Sydney, Strategic use Strategic use of information and communication technologies by civil society organisations (CSOs) is not technology-driven; it requires a deep understanding of the context in which the technology is being deployed. It means ensuring that tools and technologies that can support CSOs in meeting their strategic objectives (or mission) exist and are available and accessible. Availability and accessibility covers a range of factors, such as infrastructure, cost, intellectual property dispensations, and adherence to standards. Strategic use also requires that CSOs be aware of the range of technology options available and have the skills and knowledge to use them effectively and securely, and that they understand their own organisational context and needs.

Source: APC Annual Report 2005, T Telematics Refers to the integrated use of telecommunications and informatics (see also ICT - Information and Communications Technology). More specifically it is the science of sending, receiving and storing information via telecommunication devices.

Source: Wikipedia, Telematics Infrastructure Refers to the assembly of telecommunications and information-processing systems and services that offers a base for telematics applications.

Source: EUROPA - Europe's Information Society Thematic Portal, Telework Telework may be broadly defined as work undertaken by an individual for an employer or client that is mostly performed at a location other than the traditional workplace, using information and communication technology. It can encompass a variety of working arrangements, including home-working; telecottages/telecentres; and working from satellite offices in different locations. Teleworkers may be company employees or self-employed.

Source: European Foundation for the Improvement of Living and Working Conditions, Template A design pattern that defines a structure to define series of phases, redefined in subclasses.

U UNCTAD - United Nations Conference on Trade and Development Established in 1964, UNCTAD promotes the development-friendly integration of developing countries into the world economy. UNCTAD has progressively evolved into an authoritative knowledge-based institution whose work aims to help shape current policy debates and thinking on development, with a particular focus on ensuring that domestic policies and international action are mutually supportive in bringing about sustainable development.

Source: UNCTAD, - United Nations Development Program UNDP is the UN's global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life.

Official website: UNDP, UNESCO - United Nations Education Science Culture Organisation This specialized United Nations agency, founded in 1945, currently functions as a laboratory of ideas and a standard-setter to forge universal agreements on emerging ethical issues.

Official website: UNDP, UNECA, United Nations Economic Commission for Africa The Economic Commission for Africa (ECA) was established by the Economic and Social Council (ECOSOC) of the United Nations (UN) in 1958 as one of the UN's five regional commissions. ECA's mandate is to promote the economic and social development of its member states, foster intra-regional integration, and promotes international cooperation for Africa's development. ECA's dual role as a regional arm of the UN, and as a part of the regional institutional landscape in Africa, positions it well to make unique contributions to member states' efforts to address their development challenges. Its strength derives from its role as the only UN agency mandated to operate at the regional and subregional levels to harness resources and bring them to bear on Africa's priorities.

Source: UNECA, Universal Service Refers to a set of basic services that have to be made available at an affordable price to all users by public or private operators irrespective of the user's geographical location.

Usability The term used to denote the ease with which people can employ a particular tool or other human-made object in order to achieve a particular goal. Usability can also refer to the methods of measuring usability and the study of the principles behind an object's perceived efficiency or elegance. In human-computer interaction and computer science, usability usually refers to the elegance and clarity with which the interaction with a computer programme or a website is designed.

Source: Wikipedia, W WSIS - World Summit on the Information Society WSIS was a global series of events held in two phases. The first phase took place in Geneva in December 2003 and the second phase will take place in Tunis in November 2005. The objective of the first phase was to develop and foster a clear statement of political will and take concrete steps to establish the foundations for an Information Society for all, reflecting all the different interests at stake. The second phase involves a process of monitoring and evaluation of the progress of feasible actions outlined in Geneva and a concrete set of deliverables to be achieved by the time the Summit met again in Tunis in November 2005.

Source: World Summit on the Information Society, Other Glossaries and related resources Europa Glossary at Multilingual glossary on EU institutions, policies and enlargement (languages) CORDIS (Community Research and Development Information Services), through the УA-Z IndexФ at and the УThematic IndexФ at The Association for Progressive Communications (APC) Glossary at REFERENCES Declarations & Commitments УAccra Commitments for WSIS Tunis 2005,Ф signed at the Africa Regional Conference, preparatory to the second phase of the World Summit on the Information Society, held at the Accra, Republic of Ghana from February 2-4, 2005. Available at (29/03/09) УDeclaration of Principles, Building the Information Society: a global challenge in the new Millennium,Ф endorsed at World Summit on the Information Society (WISIS), held December 12, 2003 in Geneva. Available at:

Principles_12.12.03.pdf (29/03/09) УSan Salvador Commitment,Ф adopted at the Second Ministerial Conference on the Information Society in Latin America and the Caribbean, held in San Salvador, February 6-8, 2008. Available at:

(29/03/09) УTunis Commitment,Ф endorsed at the second phase of the World Summit on the Information Society, held at Tunis from November 16-18, 2005. Available at:

(29/03/09) УThe Tokyo Declaration - the Asia-Pacific perspective to the WSIS,Ф endorsed at the Asia-Pacific Regional Conference, held in Tokyo, Japan from January 13-15, 2003.

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(29/03/09) United Nations Development Programme - Asia Pacific Development Information Programme (UNDP-APDIP) - 2004: Уe-Strategies in the Asia-Pacific. A critical assessment of the way ForwardФ, New Delhi, www.asiaelsevier.com Documents, Papers & Books Adam, L.; James, T.; and Munyua Wanjira, A. 2007. УFrequently Asked Questions about Multi-Stakeholder Partnerships in ICTs for Development: A guide for national ICT policy animatorsФ, APC-CATIA. Available at:

(29/03/09) African Information Society Initiative 1999. УNational Information and Communication Infrastructure: Policies and Plans (NICI)Ф, Addis-Ababa: United Nations Economic Commission for Africa (UNECA).

AGESIC 2008. УAgenda Digital Uruguay 2008-2010 para la Sociedad de la Informacin y el Conocimiento (ADU 2008-2010),Ф Agencia para el Desarrollo del Gobierno de Gestin Electrnica y la Sociedad de la Informacin y del Conocimiento, Montevideo. Available at:

(29/03/09) Bartle, P. 2007. УThe Nature of Monitoring and Evaluation: Definition and Purpose,Ф article published at the Community Empowerment website. Available at:

(29/03/09) Beech, J.; Artopoulos, A.; Davidziuk, A. 2008. УEstudio de Factibilidad del Proyecto de Formacin en Informtica para jvenes en situacin de vulnerabilidad social.

Mdulo I: Demanda laboral en la industria del software y servicios informticos en la Argentina. Situacin actual y perspectivasФ, Escuela de Educacin, Universidad de San Andrs, Argentina. Documento de Trabajo.

Bind, Jerome, et. Al. 2005: УTowards Knowledge SocietiesФ, UNESCO, Paris.

Bodi, G. 2008. УDigital (R)evolution: Hungarian Information Society StrategiesФ, in National Information Society Experiences (NISE 08), IT STAR WS, Godollo, Hungary Burch, S. 2005. Word Matters: multicultural perspectives on information societies.

Coordinated by Alain Ambrosi, Valrie Peugeot and Daniel Pimienta, C & F ditions.

Checchi, R.; Sevcik, G.; Loch, K.; Straub, D. 2002. УAn Instrumentation Process for Measuring ICT Policies and Culture,Ф J. Mack Robinson College of Business, Georgia State University. Available at:

(29/03/09) Castells, M. 2000. The Rise of the Network Society, The Information Age: Economy, Society and Culture Vol. I. Cambridge, MA; Oxford, UK: Blackwell.

Corral, M.; Perfetti; and Ochoa, E. 1999. Metodologa para la formacin de poltica pblica en el rea social, Corporacin para el Desarrollo Humano, Proyecto PNUD Col 95-007. Bogot.

Davidziuk, A. 2007. "Towards Adapting Gender Evaluation Methodology for Telecentres", background paper presented at the APC WNSP First Global Training Exchange, Kuala Lumpur, July 2007.

Davidziuk, A. 2007. УApropiacin de las tecnologas mviles desde una espejo lejano:

infiltracin barroca, creolizacin y canibalismo: una reseaФ Journal of Community Informatics - Special issue: Community Informatics in Latin America and the Caribbean, 3(3). Available online at: (29/03/09) Davidziuk, A. 2007. УRegional and Bilateral Trade Agreements at Crossroads - Tip-off to Preserve and Promote Diversity in Audiovisual ServicesФ, report commissioned by the Social Science Research Council (SSRC) and CRIS Campaigmand. It was selected to be presented at the Pre-Conference Media Policy Research, January 11 2007, Memphis, US.

Dutta, S. and Coury, M. E. 2003. УChapter 8: ICT Challenges for the Arab World,Ф in The Global Information Technology Report, New York: Oxford University Press.

(29/03/09) EC 2005a. Уi2010 in context: ICT and Lisbon Strategy. Lisbon,Ф article published at the EuropeТs Information Society Thematic Portal. Available at:

(29/03/09) EC 2005b. УThe new Integrated economic and employment guidelines,Ф European Commission MEMO/05/123, Brussels, Available at:

PDF&aged=1&language=EN&guiLanguage=en (29/03/09) EC 2006. Уi2010 Benchmarking Framework,Ф based on a list of key indicators endorsed by the i2010 High Level Group, European Commission. Available at:

(20/03/09) EC 2007. УeEurope 2005 Final Evaluation,Ф European Commission DG Information Society, Stockholm. Available at:

europe2005_final_report.pdf (29/03/09) ECLAC 2005. УeLAC- Strategy for the Information Society in Latin America and the Caribbean,Ф Economic Commission for Latin America and the Caribbean (ECLAC).

Available at: (29/03/09) ECLAC 2007a. УPlan of Action for the Information Society in Latin America and the Caribbean eLAC 2007,Ф Economic Commission for Latin America and the Caribbean (ECLAC). Available at:

(29/03/09) ESCAP 2007b. УGuidelines on ICT Application for Trade and Transport Facilitation for Landlocked Countries in the Asia and Pacific Region,Ф United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). Available at: (29/03/09) ESCAP 1999. УConsiderations for ICT policy formulation in developing countries,Ф in Economic and Social Survey of Asia and the Pacific 1999, United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). Available at:

(29/03/09) ESCAP 2004. УGood Practices in Information and Communication Technology Policies in Asia and the Pacific: Promotion of Enabling Policies and Regulatory Frameworks for Information and Communication Technology Development in the Asia-Pacific Region,Ф United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). Available at: (29/03/09) ESCAP 2007. УInternet Use for Business Development an Introductory Set of Training Modules for Policymakers,Ф United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). Available at:

(29/03/09) ESCWA 2005. УInformation Society Indicators,Ф Economic and Social Commission for Western Asia, United Nations. Available at:

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