Organization of work in a Bank
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culture in the solution of problems originating from the inside and outside of the organization by means of certain rules. The fact that Banks that realize the functions of investments and savings by playing an integrative and intermediary role between the parties in society that supply funds and demand funds respectively also aim the principles of profitability and productivity stipulates the requirement that they have to work in accordance with the Ethical Principles in the professional and organizational fields. Setting off from the expansion of the Banking system, the improvement of the quality of banking services, the optimal use of sources, the prevention of the unjustified competition between Banks, Banks are to regulate their relations not only among themselves but also with the other institutions and customers and shareholders and employees in concordance with the Ethical Principles.
.4 Risk Management
Asyas Growth StrategyAsya successfully reflected its growth strategy in its 2009 results through the implementation of its insightful processes and practices. Bank Asya shapes its strategies around the underlying goal of being one of the most important brands in the participation banking business line not just in Turkey but throughout the world. Acting in line with the principles of sustainable growth whose aim is to achieve this underlying goal, the bank focuses on creating more value not just for the economy but for society as a whole. Bank Asya is committed to being a model bank along all three axes of quality, productivity, and profitability. It invests in both technology and people in order to make its proactive, customer-focused service philosophy a reality in all aspects. Bank Asya is a transparent bank which continuously improves its processes and systems in line with the requirements of the day and which embodies the very best of corporate governance principles and practices.(see figureAppendix 3)Asyas Competitive Advantages (see figure Appendix 4)among participation banks as measured by total assets, deposits, loans, and profitabilityin crisis managementyoung stafftrust Bank Asya, growing structureand efficient technology deploymentin innovationteam spirit and sense of identity throughout the bankAsyas Strategic Orientation in 2010-2014, stable growth, effective risk management, business continuity, and productivity are Bank Asyas top strategic priorities. Having clearly and explicitly defined its objectives in line with its corporate vision, Bank Asya groups its strategies to achieve those objectives under four main headings:excellence& progressionthe same way, Bank Asya has laid out a five-year roadmap whose course is defined by these strategies.
.5 Internship in Asia Partnership Bank
started my practice in Asya Participation Bank Inc. on 4th of July. A Human Resourse Management Department sent me to the Department of Banking Cards and Payments Marketing System. The day started with introduction to banking system in Turkey and acquiring general information about Asya Bank. Also I had an interview with Emrah Guler, head of department. The Banking Cards and Payments Marketing System Department employees work with other branches and directly with customers. This department have a lot of types of Credit Cards DIT Cards, Business Cards, Nakit Cards etc and their cards have different features and advantages (Classic, Gold, Platinum). In those times when I was internship in this department Supervisor Tuba Kara briefly explained to me about main features of Bank Asya Credit cards. With its 1.8 million credit cards, Bank Asya is, again, the leading participation Bank in Turkey. With its high tech credit card AsyaCard DIT got 3 awards:
Active Academy 6. International Finance Summit Retail Banking Award
Visa Europe Member Awards The Best Cash Displacement Innotative
Cards&Payments Europe Awards Best New Credit Card Product Lunch(see figure Appendix 5)
The department consist of 7 sectors and I practiced in different sectors for 1 weeks. In each sector there was a supervisor who introduced the staff and shortly tell about the duties of each employee and sector as whole.
In second week I was in Department of Banking Service. My supervisor was Ferit Yildirim. He sent me to a Production Management sector.
At this sector I was an assistant of Sibel Atabey, one of employees of this department who was responsible for following requests:
-check request for depository account
-Asya Assistance Card cancelation request.
request to close the account from branches
check request for account with empty checks
defining of lost checks
defining of checks
cancelation of checks
consulting - info request
requests from tax authorities
download of salary files
automatic payment
Next 2 days I was in Customer Data Resource sector. In this department my supervisor was Jemile Yildiz Agkavak . She shortly explained me responsibility of employees of this sector. They do not work with direct customer or branches. Their duties are to answer the request of Treatment Recourse Management Department and other sectors, download the data into a DAS system . DAS- is a type of computer program, where all information about customers documents such as copy of IDs are kept.
In last week I was in Accounting Department. In this department my supervisor Hakan Ozel shortly explained to me about their main jobs. These department deals with expenses of personals of Bank Asya. Personals send their checks to accounting department after that accounting officers make monitors. When they spend? Where they spent these money. If personals spend their money in order to go to the client and explain something about for example a new type of credit cards or use taxi all of these expenses pays accounting officers. And also accounting officers pays medical expenses of their employees in limited money.
3.Conclusion
.1 My objectives and learnings
summer practice was different from others, because I had a chance not only practice abroad and also in different enterprises. Before starting I was very excited and worried about lack of experience, my knowledge and skills.after 2 days in Bank Asya I understood that knowledge that I get in university during the clases such as Marketing, Fundamentals of Financial Management, etc. is enough to be the employee of BankAsya or any Banks branches. All topics that we passed during 3 week training program was very nice.
Summer practice passed in Asya Bank it gave me a good understanding of banking sector of Turkey. Banking system in the world is quite similar and they all use the world standards. It took several days to understand main principles of banking system. Asya Bank is a big bank with big ambitions. The bankexisting for 14 years and has an interesting history. They have many branches in all cities of country. They agree that banking sector of Turkey can be better. That is why they support research and development, technological innovation programs.summer internship showed me my strengths and weaknesses in knowledge. Using this knowledge properly is very important in our future career. My objective was to find ability of using my current knowledge efficiently. Although I was just an assistant, a good understating of all given tasks was a small surprise for my supervisors in bank. I have learned a lot of things about banking system, but the important one is experience.
My summer internship showed me what kind of knowledge I am lack off and what I am not. Using this knowledge properly is very important in our future career, and in the future of our country. My objective was to find ability of using my current knowledge efficiently. So, I hope that everything that I learned in my summer internship will be useful for my future.
4. References
.1The list of used sources
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Appendix 1
Appendix 2
Appendix 3
Appendix 4
Appendix 5